Outlined below are the steps to add your company’s on premises exchange email service to any iOS device. This walk through will work for any apple device using the Mac Mail service.

Go to your device’s Settings,

Scroll down to Mail

Select Accounts

Add Account.
NOTE: If you have not updated to iOS 10, go to your device’s Settings > Mail, Contacts, Calendars > Add Account.

Choose Exchange.

Enter your email address and password. While not mandatory, it is recommended that you place your email address in the description field then press next
NOTE: If you have not updated to iOS 10, you will have two additional fields – domain and username. Please enter your email address in the username field and leave the domain field empty

If the exchange server’s Auto-discover is not configured, you will be required to enter some additional fields.These fields are:

  • Server: you companies mail server external address
  • Domain: Optional field, generally left blank
  • Username: your desktop login name

if you are unsure about any of these fields, please see your system administrator for the information

On the next screen, you will get a warning “Cannot verify Server identity”, this is OK and expected. Please select “Continue”

If you have enter the details correctly, you will get tick’s next to all the fields then the phone will move to the next screen.

In this screen, you can select which services you wish to use and then select “Save”

Once completed, you will see the following screen.

For assistance or to book a service call, contact us on 02 8004 0414.

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